Shipping policy

Shipping Policy (United Kingdom)

We currently deliver to customers across the United Kingdom.

Processing & Dispatch Time

All orders are processed and dispatched within 1 day, Monday to Sunday.

Orders placed may be dispatched the same day or the next day depending on the time your order is placed. During peak periods (sales, promotions, holidays), dispatch times may take slightly longer, however we always aim to dispatch within 1 day.

Delivery Time

Once dispatched, delivery typically takes 1–3 days, Monday to Sunday.

Delivery times are estimates and may vary depending on your location and courier network conditions. Some remote areas may experience slightly longer delivery times.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email. Tracking details will be provided where available.

Delivery Delays

We do our best to deliver all orders within the estimated timeframe. However, delivery delays may occasionally occur due to circumstances outside of our control such as courier disruption, weather conditions, or high-volume periods.

If your order has not arrived within the estimated timeframe, please contact us using the details below and we will assist you as quickly as possible.

Incorrect Address / Returned Parcels

Please ensure your shipping address is complete and accurate before placing your order.

If a parcel is returned to us due to an incorrect address, incomplete details, failed delivery attempts, or refusal of delivery, you may be responsible for any additional re-delivery charges.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Business Name: SIENA BROOKE LIMITED

Email: info@trysienabrooke.com

Phone: +447888369444

Business Address: 7-9 The Avenue, Eastbourne, East Sussex, United Kingdom, BN21 3YA